i have boughtl my Stihl backpack blower ,weeder, and other items at Ace hardware in gig harbor. I have it serviced here after Ace hardware was unable to fix my weed wacker twice. They recommended i need it rebuilt. I took it here and they had it fixed the same day. not needing the parts Ace said. Now i make the long drive here for everything we need tuned up.
Went here to buy my first chainsaw since they’re the only Stihl dealers in town. I can’t remember the names of the man and woman who helped us but they were great. The lady who rang up the sale took care of registering the chainsaw with Stihl for me. It’s not necessary to register a product to activate the warranty in this state but it saved me the time to do it. The guy not only got the chainsaw all prepared for use, even filling it with the recommended MotoMix and then took me outside and demo’d the safe way to start it and gave me tips on the chainsaw’s safe use. All of this was superb customer service. I’ll be buying my future accessories from them. When a local business provides customer service of this high caliber AND the prices are very fair, I like to support them.
Excellent small tool shop! Knowledgable staff are always helpful in ways no box store can match. They can look up anything you have purchased from them so if you are looking for an attachment they can make sure it is compatible.
I just purchased a new Cub XT2 from this dealer and I was very pleased with their level of knowledge and experience with all small engine light industrial equipment. They answered all my questions with detailed knowledge of the subject (and I’m an engineer so I get a little detailed). I left feeling like I had made the right choice and found sufficient value above the volume box store models. Pen Feed also delivered it for me free of charge. Their delivery was not a third party service, but one of their seasoned mechanics who took me through all the operational and maintenance requirements in great detail to help with my long term investment. The company appears to be a long term family business, and I like to support local business. Will have to rate again when I do my 100 hour maintenance.
Chainsaws and lawn mowers parts and service can’t beat these guys. They’ve been around for 50 years plus and they know what they are doing when it comes to power saws and yard tractors
Staff was helpful and knowledgeable. We’ve been going through them for years. Would definitely recommend.
In the last two years I’ve bought a weed eater and a chainsaw from here. I also get my 2 stroke oil, chains, bar oil and other related items from them. The people that work the counter are always helpful and can answer any product question you have.
i enjoy talking with doug and getting helpful tips about the equipment i always spend too much money and there is always something else i look forward to purchasing someday possibly later on
It was a pleasure to buy a new mower from a local business where everyone was so nice. Delivery was faster than promised and at no extra charge. I’m looking forward to making another purchase here soon after getting nothing but great service on parts for an older piece of equipment.